Product Knowledge

How does Hongxing Machinery Service System Work?

Hongxing Machinery gathered a large group of excellent people that represent the authority of management and research. They absorb the advanced management method of domestic and overseas positively, carry out the systemize construction strongly, do their best to establish the enterprise culture of 'harmonious, health', and try to build the top-grade employees' team.

We pursue high standard manufacturing and qualified products. In 2005, all the products had passed the quality system certification of ISO9001:2000. In 2007, High pressure suspension mill and Super pressure trapezium mill passed the CE certificate and entered European market. Depending on the stable and lasting capabilities, our products are well known to international market such as Russia, Kazakhstan, Azerbaijan, Turkey, Kuwait, South Africa, Egypt, Vietnam, Malaysia, India, Australia, Korea, Canada and European Union etc.

Our company owns a service team that has rich experience and skillful technique. According to customers' demand, we supply the services in a flexible way not only the traditional services but also the Internet on-line services. We try our best to carve out market and provide services all the time. Before customers' purchase, we will send our engineers to customers' site to design the best flow chart; after purchase, we will send the engineer to guide to install the machine, take trial run. Try our best to provide our customers with service of high quality and high efficiency.

1．Pre-sale services:1) Selecting equipment type;

2) Designing and fabricating the products in accordance with the special requirements of the clients;

3) Training technical personnel for our clients;

4) Providing construction and technology consultations or working out proper construction schemes for those new, special or difficult projects.

2．Services provided during the sale:Respect our clients; present the clients with ease, relaxation and a surprise; devote ourselves to improve the total value of our clients.

1) Checking products acceptance ahead of delivery;

2) Introducing the ZENITH service system to our clients.

3. After-sale services:Improve the added value of our products, and let the clients free from the using troubles:

1) Assisting the clients preparing for the first construction scheme;

2) Installing and testing the equipments;

3) Training the first-line operators on site;

4) Examining the equipment regularly;

5) Taking the initiatives to eliminate the failure(s) rapidly at site;

6) Distributing the guarantee fittings door-to-door;

7) Providing technical exchanging;

8) Providing maintenance for big items.

Whether you require jaw or impact, cone crusher, Hongxing engineers can provide the optimum plant design to achieve maximum production and efficiency for your operation. Our service and support is the best. Before, during and after the sale, you can count on our experts to provide the best service and support in the world - all over the world. You can count on us to help you make sure it is the right sand maker equipment for your precise needs. If you have questions, a trained service analyst is always standing by - over the phone or in person - ready to analyze your needs and recommend a complete, long- term, cost-effective solution. We even offer training courses to help you get the most out of your system. Over the years, thousands of hammer crusher professionals like you have benefited from the wide variety of seminars we offer. Do you have special training needs ? Tell us - and we will create a unique training session just for your company.

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